Privacy Policy

1. Introduction

TeloDox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant SaaS application for telecommunications document management.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Company name and business details
• Billing and payment information
• Account credentials
• Digital signatures

Document Data

We store and process documents and forms you upload or create within the Service, including carrier onboarding documents, KYC forms, and related telecommunications compliance documents.

Usage Data

We automatically collect:

• IP addresses and browser information
• Device information
• Access times and dates
• Features used within the Service

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process transactions and send billing information
• Send administrative information and updates
• Respond to customer service requests
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Storage and Security

Your data is stored using industry-standard security measures:

• Database: Supabase (PostgreSQL) with Row Level Security
• File Storage: Cloudflare R2 with encrypted storage
• All data transmissions are encrypted using SSL/TLS
• Regular security audits and monitoring
• Access controls and authentication measures

While we implement robust security measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• With your consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With service providers who assist in operating our Service (under confidentiality agreements)
• In connection with a business transfer, merger, or acquisition

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Upon account termination, we will retain your data for 30 days to allow for data export requests, after which it will be securely deleted unless we are required to retain it for legal purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@telodox.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may limit some features of the Service.

9. Third-Party Services

We integrate with the following third-party services, each with their own privacy policies:

• Stripe (payment processing)
• Amazon SES (email delivery)
• Cloudflare (content delivery and security)
• Supabase (authentication and database)

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@telodox.com
Address: [Your Company Address]
Data Protection Officer: [Name if applicable]